If your vehicle is stuck on the side of the road, has a flat tyre or won't start in the morning, one shared-toll call will set in motion the necessary assistance to get you going again or tow your vehicle, free of charge, to the nearest Ford servicing dealer.
In the unfortunate case of a collision, your car will be towed to the closest Ford Approved Body Repair centre. Should your vehicle be involved in a collision which results in injuries, the medical rescue service is set in motion, again by one shared-toll call.
And remember, it is just not you and your vehicle which are covered by this three year assistance plan, but also a member of your immediate family or any other legal/authorised driver or passenger in your vehicle. In the case of your vehicle experiencing battery related issues, we will assist you with battery assistance, below market rates, brought to you at no cost by FordProtect.
At Ford we care for you 24 hours a day, 365 days a year, wherever you are and whenever you need us. And remember it is the vehicle which is covered, not the owner, so any authorised driver or passenger can call for assistance. We care - 0861 150 250.
You are stuck on the road or stuck at home with your keys locked inside the vehicle
The operator will set in motion the necessary service vehicle to come to your assistance where you are. Go back to your vehicle and wait for assistance to arrive.
If you are not injured, but one or more passengers in your vehicle are:
Ask whoever is on the scene of the accident first to call the AA Mayday number for you (draw attention to the numbers and requirements on the window sticker).
NOTE: Medical Emergency also operates in the case of medical emergencies at home such as poisoning, medical advise, acute sickness or injury.
The Roadside Assistance and Medical Emergency Plan are operational in the following areas: The Republic of South Africa, Swaziland and Lesotho.
Should an injured passenger or driver require repatriation after treatment, this service is extended to people resident in South Africa.
Roadside Running Repairs
Battery Service Required